Registration and purchase policy
Cancellation, Weather & Refunds
Families should know what happens when a schedule changes, weather stops a session, an athlete misses training, or a product order has a problem.
Program-specific terms come first
The price, dates, included sessions, and cancellation terms displayed at checkout or in the written confirmation govern that registration. Review those details before payment and contact Coach Rob with any question.
If Tenacity cancels
If Tenacity cancels a paid clinic or session and does not provide a reasonable replacement date, the affected family will be offered an account credit or refund for the canceled service. If an entire paid program is canceled before it begins, families will receive a refund or may choose a credit.
Weather, field closures, and rescheduling
Outdoor training may be delayed, relocated, rescheduled, converted to a make-up session, or canceled because of lightning, unsafe heat, field closure, or other conditions. Families will be notified through the contact information on file. A weather change does not automatically create a refund when a make-up or reasonable replacement is provided.
Family cancellations and missed sessions
Contact Tenacity as soon as possible if an athlete cannot attend. Eligibility for a refund, make-up, transfer, or account credit depends on the service, timing, remaining capacity, commitments already made, and the written terms supplied with that registration. Missed sessions without notice are not automatically refundable.
Injuries and extended absences
Contact Coach Rob promptly. Tenacity will review whether the remaining value can reasonably be transferred, credited, or moved to a later program. Medical details should be shared privately and only to the extent needed to address participation safely.
Digital downloads
Digital products are generally nonrefundable after access or delivery. If a file is defective, inaccessible, or materially different from the listing, contact Tenacity so the file can be replaced or the issue reviewed.
Physical products
Report an incorrect, damaged, or defective order promptly with the order number and photographs when useful. Unused physical products may be eligible for return or exchange when approved by Tenacity before shipment back. Customized products are not returnable unless defective or incorrect.
Shipping and fulfillment
Available delivery or pickup methods, shipping charges, and any estimated fulfillment information are shown in the secure Wix checkout or written order confirmation before purchase. When tracking is available, it will be sent to the email used for the order. Contact Tenacity if an order appears delayed, lost, or delivered incorrectly.
Requesting help
Email coach@tenacitysp.com or call or text 904-494-8384. Include the parent’s name, athlete’s first name, program or order, and the date involved.